Unhappy with your estate agent? Here's what to do.
Your estate agent should always be working to serve your best interests. If you don't believe they are, it might be time for a change...
The process of selling your property is in itself a daunting task and you want to make sure you have efficient hands that would make the process a lot easier for you. You want results and you deserve to get results. Here are things to do when you are unhappy with your agent…
Communicate - It is common for sellers to feel forgotten by their estate agent, especially if their home isn't selling. It is important that you notify them of any concerns you may have to give them the opportunity to rectify them.
Make suggestions - Estate agents usually have experience of what does and doesn't work when it comes to marketing your property. However, if you have any ideas that you believe will help sell your property, feel free to make suggestions to them.
Check your contract - Ideally you will have checked your contract before signing up with the estate agent. If you have signed a fixed term contract, there may be instances where you can terminate the contract early and change estate agent. Some agents do charge you to terminate the contract so it is important to read the small print of your contract.
Complain - Property agents in the UK are mandated to be members of these compulsory schemes: the property ombudsman and property redress scheme. Should you have a hard time dealing with your estate agent, explore the option of filing a formal complaint with an appropriate scheme to which they belong.
Change estate agent - If you don't want to continue working with your current estate agent, it may be time for a change. Your poor experience will allow you to make a more informed decision when choosing an estate agent. You may wish to choose an agent with superior marketing, customer service or one without fixed term contracts for example.
